Application for Returns/Refunds
Achievers Quality Group, hereon forth reference to as Achievers Quality Group
Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for the return of the purchased items (“Item”) and/or refund prior to the expiry of the Achievers Quality Group Guarantee Period as stated in the Terms of Service.
Application for Returns/Refunds is a service provided by Achievers Quality Group, on the User’s request, to assist Users in dealing with certain conflicts that may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during, or after using Achievers Quality Group.
Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
- The Item has not been received by Buyer;
- The Item received is incomplete (missing quantity or accessories);
- The seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to the Buyer;
- The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;
- The Item received is a counterfeit item**;
- The Item received has physical damage (e.g. dented, scratched, shattered);
- The Item received is faulty (e.g. malfunction, does not work as intended);
- By way of private agreement with Seller and Seller must send his/her confirmation to Achievers Quality Group confirming such agreement; or
- Change of mind*
*Change of Mind return policy is only applicable to certain categories and restricted to certain Sellers only.
** Counterfeit item return policy is applicable to Achievers Quality Group Mall sellers only.
The buyer’s application must be submitted via the Achievers Quality Group website.
Achievers Quality Group will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.
In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to Achievers Quality Group to request and to continue to hold the purchase monies until a formal determination is available. Achievers Quality Group will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.
Rights of Seller
When Achievers Quality Group receives an application from Buyer for the return of the Item and/or refund, Achievers Quality Group will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by Achievers Quality Group in the written notification. The seller must respond within the time frame stipulated in the written notification (the “Stipulated Period”). Should Achievers Quality Group not hear from Seller within the Stipulated Period, Achievers Quality Group will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller.
Achievers Quality Group will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.
Condition of Returning Item
To enjoy a hassle-free experience when returning the item, the Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to the Seller in the condition received by the Buyer on delivery. We will recommend Buyer take a photo of the Item upon receipt.
Liability of Return Shipping Fee
- i) In the scenario of an unforeseen error from the seller’s end (i.e – damaged, faulty or wrong item delivered to the buyer) the seller will bear the buyer’s return shipping fee.
- ii) In the scenario of the buyer’s change of mind, the buyer shall get the seller’s consent prior to the return request and the buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Achievers Quality Group at its sole discretion will determine the party liable for the return shipping fee.
Refunds
Buyer will only be refunded after Achievers Quality Group has received the confirmation from Seller that Seller has received the returned item. In the event where Achievers Quality Group does not hear from the Seller within a specified time, Achievers Quality Group will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to the Buyer’s credit/debit card or designated bank account, whichever is applicable.
Communication Between Buyer and Seller
Achievers Quality Group encourages Users to communicate with each other in the event where the problem arises in a transaction. As Achievers Quality Group is a platform for Users to conduct trading, the Buyer should contact the Seller directly for any issue relating to the Item purchased.
For any further information regarding Achievers Quality Group refund and returns, you may contact us at returns@achieversquality.com.